Returns & Exchanges
At CPAP Machines & Masks, we prioritize your sleep health and offer a 30-day return window for unopened equipment and a specialized mask fit guarantee. Please note that for hygiene and safety reasons, any equipment with broken seals or signs of use cannot be returned.
Verify Eligibility
Ensure your item is in its original, unopened packaging and within the 30-day purchase window to qualify for a full refund.
Request an RMA
Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number and the dedicated return shipping address.
Secure Packaging
Pack your items securely in a sturdy box, clearly marking the RMA number on the exterior to prevent processing delays at our warehouse.
Inspection and Refund
Once our technicians inspect the returned items for intact seals, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing